IT Helpdesk Coordinator

We are looking for an IT Helpdesk Coordinator to manage internal IT helpdesk and support and assist with Business IT Support and Development, in accordance with the strategic vision of Equip.


KEY RESPONSIBILITIES (including but not limited to):

  • Level one support throughout the organisation on IT related issues, software and hardware based.
  • IT Project work as directed by line manager
  • Liaise with internal departments on support and development issues
  • Deliver training on software packages where applicable
  • Administration of the IT helpdesk and identification of training needs for users


To join us you must have:



  • Degree or equivalent in an IT related discipline
  • An energetic, hands on approach to the role
  • Excellent communication skills at all levels
  • The ability to work under pressure in a fast-paced environment to tight deadlines
  • Able to handle multiple projects and prioritise accordingly
  • Team commitment
  • High level of experience of using Microsoft Office (Word, Excel, Outlook)



  • Experience of MSSQL server or and Microsoft Dynamics Nav
  • Office 365 administration
  • Helpdesk administration
  • Knowledge of ERP systems and supporting architecture
  • An understanding of IT needs in a retail environment
  • Previous experience in an organisation using multiple and integrated software packages
  • A passion for the outdoors


What can we offer you in return?

A competitive salary commensurate with skills and experience, contributory pension, Life Assurance, 23 days’ holiday plus bank holidays, company bonus scheme and Employee Assistance Programme.  There are great staff discounts on our products, and we offer a wide range of reciprocal trade discounts on climbing, bikes, camping, sailing and running equipment.   

We have great modern office facilities, free on-site parking and we are proud to be a climate neutral company. Our team is based at our offices just outside The Peak District National Park off jct28 of the M1 corridor. 

About us:

Equip Outdoor Technologies UK ltd based in Alfreton, Derbyshire specialise in the design and marketing of technical outdoor clothing and equipment.  Our experienced and enthusiastic team develop innovative designs, manufactured to the highest standard and brought to market throughout the world.  Equip Outdoor Technologies own and operate two leading aspirational outdoor brands, Rab and Lowe Alpine.  For further information on Equip please visit our website at 


Closing date for applications is 5th July 2021


For general enquiries please contact: 


Strictly No Agencies please


Our people are part of one team that is geared to achieving success for the company, and we are strongly committed to inclusivity, promoting equality and celebrating diversity among our staff. We are looking for people who are passionate about and can help live our values of Synergy, Ingenuity, Ambition, Determination and Integrity.