Service Centre Administrator (Temp 6m)


An excellent opportunity has arisen for a full time, temporary Administrator to join our Service Centre based in Alfreton, Derbyshire. 

You will work with the Service Centre Supervisor, to deliver excellent levels of retailer and end consumer customer service by telephone and email on warranty and return issues


Key responsibilities will include:


  • Administer product returns (exchange, repair, refund)


  • Liaison between customers and our Birchwood based factory regarding repairs


  • To competently handle consumer calls, Zendesk tickets and emails on all questions regarding the Rab and Lowe Alpine product range and deliver product advice
  • Processing invoices and credits on our Microsoft Dynamics system (full training given)
  • To ensure that service standards are exceptional at all times
  • Cover of our factory shop during busy times and/or holiday/sick leave (between 12.30 – 4.30pm only)



To join us, you must have:


Essential Requirements

  • Be customer focused
  • A confident telephone manner along with excellent communication skills
  • The ability to work under pressure in a fast-paced environment to tight deadlines, with the ability to handle multiple projects and priorities
  • Team commitment
  • Have first-hand knowledge of using Outdoor Clothing in a variety of Outdoor environments

Desirable Requirements

  • Previous experience in a similar Customer Service/Retail position or working with outdoor equipment/products
  • Experience of using Microsoft Office (Word, Excel, Outlook)


What we can we offer you in return:

A competitive salary, company bonus scheme, pension and life assurance, flexible working schemes and an early finish on Fridays.  Great staff discounts on our products and we offer a wide range of reciprocal trade discounts on climbing, bikes, camping, sailing and running equipment.  We have a casual dress code and we operate an open and friendly company with a relaxed environment but we work hard to get the job done.  We have great modern office facilities and free on-site parking.


About us:

Equip Outdoor Technologies UK Ltd based in Alfreton, Derbyshire specialise in the design and marketing of technical outdoor clothing and equipment. Our experienced and enthusiastic team develop innovative designs, manufactured to the highest standard and brought to market throughout the world.  Equip Outdoor Technologies own and operate two leading aspirational outdoor brands Rab and Lowe Alpine.  For further information on Equip please visit our website at


Want to join our team?

If you think you fit the bill, here’s how to apply – send us your up to date CV and covering letter via our recruitment portal. 

The closing date for applications is Friday 9th November 2018.  For general recruiting enquiries, contact:  (No Agencies please).